Suitable for a wide range of industries, from hardware stores to cash and carry's.
ERP Solution for electronic repairs control.
Manufacturing Process Logging, Packing, Dispatching & Analysis.
Employee clockings and leave management.
The Cellular Repairs Management System was designed in December 2008 for a Sony Ericsson approved Repair Centre. It was designed as a complete ERP Workflow Management System which interfaced with our POSibility Point-of-sale System in order to produce Quotation, Invoices and Statements. Each phone is tracked from the time it is booked in to the system until it is repaired and dispatched back to the client. Every movement and status of the phone is logged and an audit trail is maintained:
The system improved the Turnaround Time (TUT) for repairs to such an extent that Sony Ericsson decided to grant this Repair Centre the Reverse Logistics Hub (RLH) status, which meant that any Sony Ericsson Phone that needed repair anywhere in the country had to be brought to this Repair Centre exclusively. The System has few exclusive features that allowed user to Order Spares from SE Head Office in Germany, for the various Models, directly from the system, as well as each and every In-Warranty Repair details are extracted and sent as an electronic file to SE Head Office Germany so that the Repair Centre would be reimbursed for the Repairs by the SE Head Office. The system gained in popularity to such an extent that the Client decided to open up to Repairing of other Makes and Models of the phones other than Sony Ericsson as well.
The Workflow process usually follows the following steps: